Terms & Conditions

Terms and Conditions of BURAQmart



These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

This AVANA online shopping website (“Website”) is owned and operated by Buraqoil Development Sdn Bhd (Registration No.: 201001017266 (900969-U)) (“Buraqoil Development”).


Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which we make the products available to you ("Product Terms").


Registration Information and Privacy Policy

You are to provide current, accurate, truthful, and complete information about yourself during the registration process, as prompted by the Registration Form. You shall also update such information when needed to ensure that it remains current, accurate, truthful, and complete at all times.


In the event Buraqoil Development determines or has reason to believe that the information you provide is not current, is inaccurate, incomplete in any way or that you have provided Buraqoil development with false or misleading registration information, Buraqoil Development reserves the right either to suspend or terminate your registration or bar your access to specific content, services, products, courses or events or from any further use of the services.



Please note that the prices on AVANA online shopping website are guide prices only and are only approximate. The total guide price is shown in the Customer’s shopping trolley and the order confirmation email may differ from the Customer’s final bill.


The actual price the Customer pays will be the price charged in store at the time the Customer’s order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.


At the time of delivery, the price of certain items may differ from the price quoted on the AVANA online shopping website.


We reserve the right to change these prices at any time. Prices are inclusive of the relevant taxes imposed by the Malaysian government (if applicable), delivery charges, and our service fees.



The availability of the goods presented on the AVANA online shopping website depends on the stock in stores and we do not guarantee the availability of goods.


In order to ensure that goods are available to all customers, we have the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chili sauce which would use up all the stock of that store, the store may only deliver 5 bottles.



There will be no contract of any kind between the Customer and us unless and until we actually dispatch the goods to the Customer. The customer’s order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to the Customer. At any point up until then, we may decline to supply the goods to Customer without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between us and the Customer, and the Customer will be charged for the goods.




Delivery will be made to the address specified by the Customer on the completed order form.


Delivery costs for Peninsular Malaysia, Sabah, and also Sarawak will be charged according to the price stipulated by the logistics provider. We aim to deliver your order to you at the delivery address listed and by the delivery time indicated by us at the time of your order checkout. These details will also be listed in the order confirmation, should any unforeseen circumstances affect your delivery, we will notify you of this to the extent permitted by law, however, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.


In case of any faults, issues, defects, or damages, please feel free to reach out to customer care representatives. Please provide information about such issues during the call, including your order number, product details, etc, if needed. 



1)      Food


2)      Beverages


3)      Personal and Home Care


4)      Lubricants and Automotive


5)      Plant and Flower


6)      Cooking Ingredients


7)      Pets


8)      Fresh Fruits and Vegetables


9)      Dairy Products


10)     Cereal and Oats


12)    Flavoured Beverages


13)    Snacks


14)     Biscuits


15)     Baby Care


16)    Tea / English Tea / Flavoured Tea / Other Tea


17)    Dry Food


Returns and Refunds

If you have received faulty or damaged goods

You may hand any faulty or damaged goods back to the driver at the time of delivery for a refund or return to our store printed on the delivery documents (with proof of purchase) for a refund or exchange. At the Customer Services desk, you can request a refund.


When you return goods

Customer shall return goods at his/her own cost. Goods returned shall be refunded at the price which the Customer had paid at the point of delivery.



For all orders made from us, you can pay via internet banking, or with a valid credit or debit card. Price and shipping rates may be subject to change without prior notice however these changes will not be reflected for CONFIRMED (Paid) orders. For any issues regarding your payments, please feel free to reach out to our customer care consultant.


Risk of Goods

All risk in the goods shall pass to you upon acceptance of delivery of the goods.

Personal Data

Where we have requested information (such as your name, telephone number, address, email address, and other information as required) from you for registration of the account, payment of your order and to ensure delivery of goods and services, you agree to provide accurate and complete information.


You authorize us to collect, use, store or otherwise process your personal information for the purpose stated above, verifying your credit or debit card, investigate complaints and suspected suspicious transactions, and improve service usage and for marketing and credit control purposes (the “Purpose”).


The Purpose may include the disclosure of your personal information to receive offers and promotions from us or selected third parties or our affiliates from time to time where we believe that the services offered by us or such third parties may be of interest to you or where this is required by law or in order to provide the delivery of goods or service to you.


Linked Sites

There may be a number of links on our AVANA online shopping website to third-party websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We shall not be liable for any responsibility for the content of third-party websites or the services or goods that they may provide to you.


Limitation of Liability


AVANA online shopping website (Website)


We endeavor to ensure that the information on this Website is correct and error-free at all times. Despite our best efforts, we do not warrant that this Website will always be error-free and that the use of Website will be fit for purpose, timely and that defects will be corrected, and that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.


We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.


We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.


Force Majeure


We shall not be held liable for any failure or delay in performing services or delivering goods where such failure arises as a result of any act or omission, which is beyond our control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, fire, thunderstorm, lightning flood, earthquake, typhoon, strike, or other natural disasters, the impossibility of the use of railways, motor transport or public or private transport, the impossibility of the use of public or private telecommunications network, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties (collectively “Event of Force Majeure”).


If we have contracted to provide identical or similar orders to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.


No Warranty


Buraqoil Development excludes all implied warranties, terms, and conditions to the extent that is legally permitted. We shall not be liable for any loss of money, goodwill, reputation, indirect or consequential loss arising out of your use of our AVANA online shopping website and our services.


All goods description, services, and material posted on the AVANA online shopping website or from a linked site is provided to you “as is” without warranty or conditions of any kind, express or implied or otherwise howsoever arising. Buraqoil Development assumes no responsibility for any error, inaccuracies, or omissions whatsoever in the information on the AVANA online shopping website, and under no circumstances will Buraqoil Development be liable for any loss or damage by your reliance on the information obtained through the AVANA online shopping website. It shall be your own responsibility to evaluate the accuracy, completeness, and usefulness of any information and the use of the AVANA online shopping website is solely at your own risk.


Goods image as seen on the AVANA online shopping website may slightly differ from the actual goods that you receive. Buraqoil Development shall not be liable to you for any loss, damage, injury, or expense, howsoever arising, out of, or in connection with the use of the products.




You shall indemnify Buraqoil Development, its directors, officers, employees, agents, and affiliates, from any and all third party claims, liability, damages, and/or cost (including but not limited to legal fees) arising from your use of this AVANA online shopping website or breach of this Terms and Conditions.




All prices are in Malaysian Ringgit (MYR); and

Applicable taxes are included where indicated.




We may subcontract any part or parts of the services or goods that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.


Alteration of Terms


We may alter or vary the Terms and Conditions at any time without notice to you.

Restriction to User


You are not allowed to use or launch any automated system or program in connection with our AVANA online shopping website or its online ordering functionality.


You may not collect or harvest any personally identifiable information from the AVANA online shopping website, use communication systems provided by the AVANA online shopping website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the AVANA online shopping website with respect to their submissions to the Website, or publish or distribute any vouchers or codes in connection with the AVANA online shopping website, or scrape or hack the AVANA online shopping website.


Entire Agreement


The Terms and Conditions, any order form, and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the AVANA online shopping website, these Terms and Conditions shall prevail.



No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.



All dealings, correspondence, and contacts between us shall be made or conducted in the English language. If the event a conflict between the English version and the Malay version of the contents appears on the AVANA online shopping website, the English version shall prevail.


Unreasonable Behaviour


We strive to ensure that all our employees, partners, business affiliates, independent contractor, and/or any other parties (“Team”) are treated with dignity and respect. If we have a reasonable belief that you are involved in behaviors or actions towards our Team that we deem unacceptable (including but not limited to rude, abusive, or aggressive manners of communication and threats to their physical state, property, or reputation), we reserve the right to immediately cancel all of your current and future orders, terminate all communication with you and prohibit you from our services.


If we receive from you continuous and/or multiple requests that we deem unreasonable (i.e. requests for extension of promotion periods or demands for refunds without provision of proof), we reserve the right to terminate your AVANA online shopping website account and deny you access to our services.

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